Support — Vault of Aeon

Help, troubleshooting, and how to reach us.

Need help right now?

We aim to respond within 2 business days. Please include your iOS version, device model, and a brief description of the issue.

Common Questions

I lost my collection after reinstalling the app

If you signed in with Apple or Google before reinstalling, your collection will sync automatically the next time you sign back in with the same account. Open the app, go to Settings → Sign In, and choose the same method you used before.

If you played without signing in (anonymous mode), the collection is stored only on the device and cannot be recovered after deletion.

I made a purchase but didn't receive my gems / Mythic Pass

First, try Settings → Restore Purchases. This re-syncs your purchase history with Apple.

If the issue persists, please email us with:

The Apple ID email used for the purchase
The approximate date and time of the transaction
The product you purchased (e.g., Mythic Pass, 150 Gems)
A screenshot of the Apple receipt if available

We'll investigate the receipt validation logs and grant the item manually if needed.

How do I cancel my Mythic Pass subscription?

Subscriptions are managed by Apple, not by us. Open Settings on your iPhone → tap your name at the top → Subscriptions → Vault of Aeon → Cancel Subscription. You will keep Mythic Pass benefits until the end of the current billing period.

How do I delete my account?

Inside the app: Settings → Delete Account. This permanently removes your account and all associated collection data from our servers within 30 days. The action cannot be undone.

If you can't access the app, email us with the email address tied to your account and we will delete it manually.

How does the gacha (summoning) system work?

Every summon draws from a weighted pool of 120 artifacts across 6 rarity tiers. Full drop rates are disclosed in-app on the Summon screen. The system includes a pity counter that guarantees an Epic artifact every 30 pulls and a Legendary artifact every 90 pulls — no luck required to reach the top tiers eventually.

What's the difference between Mythic Pass and Eternal Vault?

Mythic Pass — monthly subscription ($6.99/month). Grants 10 daily pulls, 2× pity speed, 2× echo fragment rate, and a weekly bonus chest. Cancellable anytime.
Eternal Vault — one-time purchase ($39.99). Grants the same benefits as Mythic Pass, but permanently, with no recurring charge.

The Fate Compass / Vault Target / Gambit didn't reward me

These systems run on deterministic timers (48-hour Compass rotation, 7-day Vault Target cycle, daily Gambit refresh). If you believe a reward was missed, take a screenshot of the relevant screen and email us. We can audit your account's pull history and grant the reward if applicable.

I'm signed in but my collection looks empty / wrong on this device

Force-close and reopen the app. The collection re-syncs from our backend on launch. If the issue persists, sign out and back in. If still wrong, email us — we can manually trigger a server-side resync.

The app crashes on launch / a specific screen

Please email us with:

Device model (e.g., iPhone 15 Pro)
iOS version (Settings → General → About → iOS Version)
What you were doing when the crash happened
Whether it happens every time or occasionally

If you've allowed crash reporting (Crashlytics), we may already have a trace tied to your install.

I want to request a feature or report a bug

We love hearing from players. Email [email protected] with the subject "Feedback" and tell us what's on your mind.

System Requirements

iPhone running iOS 17.0 or later
Internet connection required for sign-in, cloud sync, and in-app purchases
The app can be played offline once your collection has loaded once — purchases and sync resume when reconnected

Privacy & Terms

Credits & Licences

Treasure Chest (3D model). This work is based on "Treasure Chest" by Multipainkiller Studio, licensed under CC BY 4.0. Modified for use in Vault of Aeon.

Sound effects and ambient tracks were generated with ElevenLabs.

Open-source software. Vault of Aeon is built with the Firebase iOS SDK and Google Sign-In for iOS (Apache License 2.0, © Google LLC, including GoogleUtilities, GoogleDataTransport, AppAuth, GTMAppAuth, GTM Session Fetcher, gRPC, abseil and Promises; nanopb under the zlib licence; leveldb under BSD 3-Clause), Kingfisher (MIT License, © 2019 Wei Wang), GLTFKit2 (MIT License, © 2021 Warren Moore) and SwiftProtobuf (Apache License 2.0, © Apple Inc. and the SwiftProtobuf project authors). MIT-licensed components are provided "as is", without warranty of any kind; full licence texts are available at the linked repositories.

Artifact stories are anchored in public-domain mythology, documented history and public-domain literature. Trademarks referenced belong to their respective owners; no affiliation is implied.

Contact

Email: [email protected]

Response time: within 2 business days

Developer: Dino Bozic, Dinz Studio